Shipping policy
Thank you for shopping with Toyzino! We know how exciting it is to wait for your order, so we're committed to getting it to you quickly, safely, and with full transparency every step of the way.
Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You'll receive a confirmation email with your shipping details as soon as your order is processed.
- During peak seasons or promotional periods, processing may take slightly longer — we appreciate your patience!
Shipping Locations
Toyzino currently ships to addresses within the United States.
Located outside the U.S.? Contact us before placing your order to confirm availability.
Estimated Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 7–12 business days |
Delivery times may vary depending on your location and the shipping method selected at checkout.
Please note: Delivery estimates are not guaranteed. Occasional delays caused by weather, carrier issues, or high order volume may occur — but we'll always do our best to keep you informed.
Shipping Costs
- Flat-rate shipping: $5.99 anywhere in the USA.
- Keep an eye out for free shipping promotions, which will always be clearly displayed on our website when active.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Haven't received tracking info within 5 business days? Reach out to our support team and we'll look into it right away.
Shipping Address Accuracy
To avoid delays, please double-check your shipping address at checkout.
Toyzino is not responsible for:
- Delivery delays due to incorrect or incomplete addresses
- Packages delivered to an address entered incorrectly by the customer
Spot a mistake after placing your order? Contact us immediately and we'll do our best to help before it ships.
Lost or Delayed Packages
If your package hasn't arrived within the estimated timeframe:
- Check your tracking information for the latest status
- Reach out to the shipping carrier for updates
- Still need help? Contact our support team and we'll step in
We'll work directly with the carrier to help get things resolved as quickly as possible.
Damaged Packages
If your order arrives damaged, we're here to make it right:
- Take clear photos of the packaging and the item
- Contact us within 48 hours of delivery
- Include your order number and photos so we can resolve it quickly
Once received, we'll review your case and provide the best solution.
Split Shipments
Some orders may ship in multiple packages depending on warehouse availability. If this happens, you'll receive a separate tracking number for each shipment — completely free of extra charge.
Questions? We're Here to Help.
Have a shipping-related question? Visit our Contact Us page or email our support team at support@toyzino.com. We typically respond within 24–48 business hours.
Our Commitment to You
At Toyzino, reliable and transparent shipping isn't just a policy — it's a promise. We're continuously working to improve your delivery experience, because your trust and satisfaction matter to us at every step.