Refund policy

Your satisfaction matters to us. If something isn't quite right with your order, we're here to make it easy.

30-Day Returns

We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as when you received it
• Unused, with original tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

How to Start a Return

Email us at support@toyzino.com to request a return.

Important: Please do not send items back before requesting a return — packages sent without prior approval will not be accepted.

Once your return is approved, we'll send you a return shipping label along with clear instructions on how and where to send your package.

Returns should be sent to:

Toyzino
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Questions about a return? Reach out anytime at support@toyzino.com.

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned:

• Custom or personalized products (e.g., special orders)
• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are final sale and not eligible for return.

Have a question about a specific item? Contact us — we're happy to help clarify.

Exchanges

Need a different size, color, or product? The fastest way to get what you want is to:

1. Return your original item (once your return is approved)
2. Place a new order separately for the item you'd like instead

This ensures you get your new item as quickly as possible without waiting on the return to process first.

European Union — 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason, without needing to provide a justification.

The same return conditions apply: your item must be unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

• Approved refunds are automatically issued to your original payment method within 10 business days
• Please note that your bank or credit card company may take additional time to process and post the refund

Haven't seen your refund after 15 business days from approval? Contact us and we'll look into it right away.

Need Help?

Our team is here for you. Reach out anytime at support@toyzino.com — we typically respond within 1–2 business days.