Privacy policy
At Toyzino, we respect your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This page explains everything in detail — so you always know exactly where you stand when you shop with us.
Toyzino ("Toyzino," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Toyzino is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described here.
Quick Summary
New here? Here's the short version — full details are below.
| Topic | Summary |
|---|---|
| What we collect | Contact, payment, account, order, and basic device/usage info |
| Why we collect it | To process orders, provide support, prevent fraud, and (with your consent) send marketing |
| Who we share it with | Shopify and trusted service providers who help run our store — never sold to random third parties |
| Your rights | Access, correct, delete, or export your data, and opt out of targeted advertising anytime |
| How to reach us | support@toyzino.com |
1. Personal Information We Collect or Process
"Personal information" refers to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified so it can no longer be linked to you.
Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:
- Contact details — name, address, billing address, shipping address, phone number, and email address
- Financial information — credit/debit card numbers, financial account information, transaction details, form of payment, and payment confirmation
- Account information — username, password, security questions, preferences, and settings
- Transaction information — items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past order history
- Communications — information you share when contacting us, such as customer support inquiries
- Device information — device, browser, or network connection details, IP address, and other identifiers
- Usage information — how and when you interact with or navigate the Services
2. Where We Get This Information
We may collect personal information from the following sources:
- Directly from you — when you create an account, use the Services, or communicate with us
- Automatically through the Services — via your device, and through cookies and similar technologies
- From our service providers — who help us operate certain technology or features
- From partners or other third parties
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
- Provide, tailor, and improve the Services — process payments, fulfill and manage orders, arrange shipping, facilitate returns/exchanges, manage your account, enable product reviews, and personalize your shopping experience
- Marketing and advertising — send promotional emails, texts, or mail, and show relevant ads based on your activity, where permitted
- Security and fraud prevention — authenticate accounts, secure transactions, and detect or investigate fraudulent or unsafe activity. You are responsible for keeping your account credentials confidential and should not share them with anyone.
- Communicating with you — respond to inquiries and provide customer support
- Legal compliance — comply with applicable law, respond to valid legal requests, and enforce our policies
4. How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With Shopify and other service providers who support our operations (e.g., payment processing, data analytics, customer support, fulfillment, and cloud storage)
- With marketing and business partners to provide advertising services. Shopify supports personalized advertising based on your activity across merchants; depending on your location, you may have the right to opt out of this — exercise your rights here
- When you direct or consent to disclosure — for example, to ship your order or via social media/login integrations
- With our affiliates or within our corporate group
- In connection with a business transaction (e.g., merger), to comply with legal obligations, enforce our policies, or protect the rights and safety of Toyzino and our users
5. Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes information about your access to and use of the Services in order to provide and improve them. Your information may be transmitted to and shared with Shopify and other third parties, potentially located outside your country of residence.
We also use certain Shopify features that draw on data from your interactions with our store and other Shopify merchants. In these cases, Shopify is responsible for processing your personal information, including responding to related rights requests.
Learn more via the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
6. Third-Party Websites and Links
Our Services may link to websites operated by third parties. We do not control and are not responsible for the privacy or security practices of these sites. Please review their policies directly. Inclusion of a link does not imply our endorsement of that site or its operators, except where explicitly stated.
7. Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
As of the effective date of this Policy, we do not have actual knowledge that we "share" or "sell" personal information belonging to individuals under 16 years of age.
8. Security and Retention of Your Information
We use organizational and technical safeguards to protect your personal information; however, no method of transmission or storage is 100% secure. We recommend avoiding unsecured channels when sharing sensitive or confidential information with us.
We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
9. Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information (subject to certain limitations under applicable law):
- Right to Access / Know — request access to the personal information we hold about you
- Right to Delete — request deletion of your personal information
- Right to Correct — request correction of inaccurate personal information
- Right to Portability — request a copy of your data, or that it be transferred to a third party, in certain circumstances
- Right to Opt Out of Sale/Sharing or Targeted Advertising — opt out here. If you browse with Global Privacy Control (GPC) enabled, we will treat this as an opt-out request for that device/browser, and apply it to your account where possible. Learn more at globalprivacycontrol.org. We do not currently honor other "Do Not Track" signals.
- Managing Communication Preferences — unsubscribe from promotional emails anytime using the link in our emails. You may still receive non-promotional messages related to your account or orders.
To exercise any of these rights, contact us using the details below. Learn more about Shopify's role in processing your data at privacy.shopify.com/en.
We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, and you may designate an authorized agent to act on your behalf, subject to identity verification.
10. Complaints
If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our response or file a complaint with your local data protection authority.
11. International Transfers
We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK-approved contracts, unless transferring to a country deemed to provide adequate protection.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised "Last updated" date, along with any notice required by applicable law.
13. Contact Us
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please reach out:
Email: support@toyzino.com